MIC action plan

According to the manufacturer's announcement, Philips has announced a recall of the unit in order to replace the sound absorbing foam. There are recommendations as follows.

• For those who use CPAP / BiPAP machines, stop using them and consult a doctor or distributor. to find a suitable treatment approach

• For those using a life‐sustaining mechanical ventilator, do not stop using the machine or change treatment. Please consult your doctor to determine the appropriate course of treatment.

 

Philips will send a new material sound absorbing foam to MIC for replacement for every customer, but Philips cannot ship it at this time. MIC has the following support guidelines:

  1. The PE-PUR foam may degrade into particles is caused by 3 main reasons:
    1. The machine has a service life of more than 4 years.
    2. The machine is in a hot and humid environment or where ants have bitten the foam.
    3. The old machine has not been used for a long time.
  2. Recommendations from our experience to customers whether the foam quality in your used machine has degrade or not, divided into the following groups:
    1. Machine that are less than 4 years old or over 4 years old but have replaced the sound absorbing foam in less than 4 years. The foam condition is may still good. Customers can choose whether to continue using the device or not.
    2. The machine is over 4 years old and the sound absorbing foam has never been replaced. The company estimates that there is a chance that the sound absorbing foam will begin to deteriorate and should stop using the unit immediately.
  3. For customers who need to continue using the machine while waiting for a new foam replacement. The company has the following recommendations:
    1. Bring the machine to check the condition of the machine and foam. The company will start to open for booking queues to bring the machine to check on June 24, 2021 and will start checking services on June 28, 2021.

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Medical Intensive Care Co., Ltd.
8/17-20 Sukhumvit 16 (Sammitr)
Ratchadapisek Road, Klong Toey,
Bangkok 10110, Thailand
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